IT Service Management by Tamal Banerjee, Supriya Biswas & Abhijit Paul
Product Code - 9788199785441
MRP : 850 10% OFF
Discount Price : 765
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Quick Overview
Contents
- INTRODUCTION TO IT SERVICES MANAGEMENT
- OVERVIEW AND CONCEPTS OF ITIL
- INCIDENT MANAGEMENT
- CHANGE, RELEASE MANAGEMENT
- DEPLOYMENT MANAGEMENT
- SERVICE OPERATIONS AND MONITORING
- SERVICE LEVEL MANAGEMENT
Tamal Banerjee
B. Tech, MBA Project Manager, IBM India Private Limited
Certified Project Management Professional
former Director, Project Management Institute (PMI), West Bengal
Chapter, Project Manager, CMC Ltd. (merged with Tata Consultancy Services)
Supriya Biswas,
PhD,MBA Visiting Faculty, IISWBM former Project Manager,
CMC Ltd. (merged with Tata Consultancy Services),
Professor, IT and Marketing, NSHM Business School, Kolkata (currently Bhawanipur Global Campus)
Abhijit Paul,
B.E, MBA Delivery Operations, IBM India Private Limited
former Business Development Executive,
CMC Limited (merged with Tata Consultancy Service),
Marketing Engineer, ABB India Private Limited & Alstom Power India Limited
